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Please take into consideration that we only accept qualifying exchanges. Excahnges are issued once the returned products clear our inspection.
1) Eligible for exchange;
- Exchanges for up to 7 days after items are received(even for defective items).
- Once confirmed, merchandise must be returned within 7 days.
- Merchandise must be unworn and returned in its original condition and packing.
2) Ineligible for exchange;
- Customized items and rings
- Products that have no labels, plastic bags, boxes, etc.
** Exchange Instructions
(1) Post an exchange request on the QnA board within 7 days of receipt. When posting an exchange request for defective or wrongly shipped items, please include detailed pictures of items along with order number, product name, and a written explanation.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by e-mail within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
Since each piece of jewellery is made to order, it is non-refundable.
If for any reason you're not in love with your purchase, we will assist you with a prompot exchange.
(Ring is a non-exchangeable item since it is the personalized jewellery.)
It takes 3-5 business days to issue an exchange for a returned order.